Our guarantees and safeguards
To be effective, we believe that professional relationships need to be based on mutual trust, support, and respect. As a result we only work with clients who share our belief in the importance of these factors.
In practice that means that, we will always do everything in our power to:
Keep you fully informed about what’s happening on your affairs, and complete every task on or ahead of time - so that you never have to chase us
We finish what we start, on the principle a problem isn’t solved, or a piece of work isnt finished, until you are 100% happy.
We are approachable, proactive and responsive, Replying to every telephone message the day you call us - usually within 3 hours
Reply to every letter on the day we receive it Maintain open, honest and healthy communication with each other and you
Reply to every letter on the day we receive it
Refer our contacts to you where we believe they could benefit from your products and services
We are always growing and learning to achieve greater results and help you to build an even more successful business and achieve your business goals
We take responsibility for our commitments both large and small, we do what we say we are going to do, when we say we are going to do it
Always agree a fixed fee with you, in advance, for every piece of work – so you never receive any surprise bills
What’s more, if you are ever unhappy with any aspect of our work, we will – without question – respect your right to pay whatever amount you feel is more appropriate.
What’s more, if you are ever unhappy with any aspect of our work, we will – without question – respect your right to pay whatever amount you feel is more appropriate.