Our guarantees and safeguards

To be effective, we believe that professional relationships need to be based on mutual trust, support, and respect. As a result we only work with clients who share our belief in the importance of these factors.

In practice that means that, we will always do everything in our power to:

  • Keep you fully informed about what’s happening on your affairs, and complete every task on or ahead of time - so that you never have to chase us

  • We finish what we start, on the principle a problem isn’t solved, or a piece of work isnt finished, until you are 100% happy

  • We are approachable, proactive and responsive, Replying to every telephone message the day you call us - usually within 3 hours

  • Reply to every letter on the day we receive it

  • Maintain open, honest and healthy communication with each other and you

  • Refer our contacts to you where we believe they could benefit from your products and services

  • We are always growing and learning to achieve greater results and help you to build an even more successful business and achieve your business goals

  • We take responsibility for our commitments both large and small, we do what we say we are going to do, when we say we are going to do it

  • Always agree a fixed fee with you, in advance, for every piece of work – so you never receive any surprise bills

What’s more, if you are ever unhappy with any aspect of our work, we will – without question – respect your right to pay whatever amount you feel is more appropriate.

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