In an attempt to keep up with technological advances HMRC have introduced the help of Artificial Intelligence (AI) to improve efficiency and simplify processes.
The innovation has been introduced to assist people with their tax credits. Amazon Alexa enabled devices including smart phones, tablets and Amazon Echo devices all allow customers to (please note all are in relation to tax credits):
- Provide HMRC info of circumstance changes
- Change or renew payment info
- Check tax credits payment schedule
- Renew Tax credits
The innovation is estimated to help over 3 million people.